Withdrawal & Refund Policy

1.1 Applicability
This Policy applies to purchases of digital files through FlixSell. It forms part of the FlixSell Terms of Service and should be read together with them.

1.2 Technical Intermediary
FlixSell (Flixsell LLC, FLIXSELL LIMITED LIABILITY COMPANY, a limited liability company organized under the laws of the State of Wyoming, USA, business address: 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA, represented by Justin Leon Schwan, Managing Member) is only the technical intermediary that enables Uploaders to make files available to Buyers. Payments and refunds are processed through external payment service providers. If we grant a refund, we may recover or set off the amount against the relevant Uploader’s balance.

2.1 Immediate Performance
Files are digital content supplied without a tangible medium. When you start downloading a file, you expressly request immediate performance and accept that you thereby lose any statutory right of withdrawal (cooling-off period) for that file, to the extent consumer law permits.

2.2 Relationship to Voluntary Refunds
This does not affect the voluntary refund grounds in Section 3, nor mandatory consumer rights that you cannot waive under your home law. The voluntary refund window here is separate from any statutory right of withdrawal and applies in addition.

3.1 Wrong Content
What you received materially differs from the Uploader’s description.

3.2 Non-Delivery
The content is not made available within a reasonable time after completion of the purchase (generally within 24 hours).

3.3 Technical Issues
A technical error prevents access to or download of your purchase and our support cannot resolve it promptly. In that case, the Uploader has no claim for damages against FlixSell.

3.4 Duplicate Charges
You are charged more than once for the same content due to a processing error; the duplicate charge(s) may be refunded.

4.1 Exclusions
Unless mandatory law provides otherwise, a refund is excluded if:

• you are dissatisfied due to subjective taste or preferences;
• you change your mind after the purchase;
• you purchased the content by mistake but have already downloaded it;
• the content matches the description but does not meet your performance, device-compatibility, or other expectations.

5.1 Limited Availability
Links to purchased files remain active for a limited time (currently 4 hours), and you must download within that window. Simply missing the download window is not by itself a ground for a refund; genuine non-delivery or technical failures are handled under Section 3.

6.1 Request
To request a refund, write to support@flixsell.com within 14 days of the purchase and provide: (a) the transaction details; (b) why you are requesting it; and (c) any supporting evidence (screenshots, description of the problem).

6.2 Review
We typically acknowledge receipt within three business days and review without undue delay. We may request additional information to verify the purchase and the issue.

7.1 Method
Approved refunds are returned via the relevant payment service provider to your original payment method. How long it takes to appear on your statement depends on that provider and your bank and is typically 5–10 business days.

7.2 Currency and Third-Party Fees
Refunds are made in the original transaction currency. We are not liable for exchange-rate differences or third-party bank fees.

8.1 Contact Support First
Before initiating a chargeback or payment dispute with your bank or card issuer, please contact FlixSell Support at support@flixsell.com first so we can resolve it directly. Unwarranted chargebacks (for example after you received the content as described) may be contested with evidence and may result in account suspension.

9.1 Refusal and Account Measures
We may refuse refund requests that are fraudulent or abusive, or that are repeated in a way that is inconsistent with good-faith use of the Service, and we may take account-related measures under the Terms of Service.

10.1 Mandatory Law
This Policy does not limit any mandatory consumer rights that cannot be waived under the law of your country of habitual residence.

11.1 Contact Points
Refund requests and general inquiries: support@flixsell.com.

Flixsell LLC (FLIXSELL LIMITED LIABILITY COMPANY), 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA. Registration authority: Secretary of State, State of Wyoming. Represented by: Justin Leon Schwan, Managing Member.