Delivery & access

1.1 Context
This policy explains how the digital content you buy through FlixSell reaches you and how you access it. We sell digital goods only, so nothing is ever shipped physically. It is best read together with our Terms of Service and the Refund and Withdrawal Policy.

2.1 Electronic only
Everything is delivered electronically. Once your payment has gone through, you get access to the download of your file via a dedicated, secure download page. There is no postal or physical delivery.

2.2 Usually instant
This is usually instant. In most cases you have access just a few seconds after the payment confirmation, and in any case within a reasonable period (normally within 24 hours).

3.1 4 hours, replacement link possible
The link to a purchased file stays active for a limited time, currently 4 hours, and you should download the file within this window. It is best to download right after your purchase and keep your own copy safe. If you miss the 4-hour window, our support team may be able to generate a new download link for you, which is valid for 24 hours.

3.2 After the download
Once you have downloaded it, the file is yours, within the license and usage terms of the Terms of Service. If you simply miss the download within the window, that alone is not a reason for a refund (see the Refund and Withdrawal Policy).

4.1 Technical requirements
Files come in common digital formats: photos, videos and PDF documents. To open your purchase you need a compatible device, an up-to-date web browser or the FlixSell app, and an internet connection stable enough to download the file within the access window.

• Photos and images: common image formats.
• Videos: common video formats.
• Documents: PDF.
• Compressed files: RAR or ZIP.
• Music: MOV, MP4 or similar formats.

5.1 Purchase log
We log every successful purchase together with the related transaction details. If you are not sure whether a purchase went through, check your payment confirmation and your account, or contact support with your transaction details.

6.1 Support and refunds
If your content does not appear within a reasonable time, cannot be downloaded because of a technical error that our support team cannot fix promptly, or differs significantly from the description, please contact support at support@flixsell.com. Such cases may be eligible for a refund under the Refund and Withdrawal Policy.

6.2 No hasty chargeback
Before you initiate a chargeback, please contact FlixSell support first so that we can resolve the matter with you directly.

7.1 Reach and operation
FlixSell is available internationally, within the limits of applicable law and the rules of our payment partners. In some countries individual content may be restricted. We do our best to keep the service available around the clock, apart from maintenance or events beyond our control.

8.1 Secure links
Download pages and links run over secure connections, and access is time-limited, as described in section 3. Keeping your downloaded files and your access details safe is your responsibility.

9.1 Delivery and access issues
For delivery or access problems, write to support@flixsell.com. For general inquiries, please also write to support@flixsell.com.
Flixsell LLC (FLIXSELL LIMITED LIABILITY COMPANY), 30 N Gould St Ste N, Sheridan, Wyoming 82801, USA. Registration authority: Secretary of State, State of Wyoming. Represented by: Justin Leon Schwan, Managing Member.